Terms and Conditions

1. Several of our services involve carefully chosen third party service providers like Chilli Rentals, TREK Campers, Hero Travel.

2. These are currently our Campervan Sale, Pre-Sale and Rental support, AuPair program, Arrival Starter Sydney, Job/Work Starter Sydney, bank account service, visa support and flight-ticket support.

3. Create a Moment Ltd. cannot be held responsible for further costs, fees or damage resulting from third party offers on our websites.

4. We advise you to carefully read the Terms of Conditions of third party suppliers before you make a booking decision.

1. Unless specifically stated otherwise, Create A Moment Ltd. only accepts bank transfers to bank accounts based in Germany and New Zealand.

2. We support online banking.

3. We currently do not support payment by credit card or PayPal.

4. Additional payment options may be added in the future.

5. By booking one of our services, you agree to our supported methods of payment at the time of your purchase

1. Defamation on public channels

We always give our best to provide you with high quality products and services. Nonetheless, problems or misunderstandings can arise.

Should you be dissatisfied with our service, please contact us as soon as you can. We strive to fully resolve any issues and work out an optimal solution for all parties involved.

Defamatory comments on any public channels such as social media, websites and blogs will be prosecuted when they threaten our business reputation.

 

2. Abusive or Insulting Behaviour

Abusive, insulting, dangerous or antisocial behaviour will not be tolerated and may result in the termination of any contract or service.

We reserve the right to ask anyone who is deliberately not complying, or causing trouble, to leave the group.

In this case no refund will be given and you will have no claim against Create A Moment Ltd.

1. By booking your trip or event with Create A Moment Ltd. you acknowledge that the nature of travel is adventurous and participation involves a degree of personal risk. In some cases you may be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use all available information in assessing whether the itinerary should operate and group leaders will always be with you during group activities to advise on best practice with regards to safety.

2. However, there may still be inherent risks due to the nature of the activity and you need to take all reasonable precautions at all times. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.

NOTE: No alcoholic drinks are included in the price of our products and we will not be held liable for any incidents that occur to you under the influence of alcohol. If you choose to drink alcohol at any time during your trip or event then you accept all responsibility for your own safety and that of your belongings.

1. Create A Moment Ltd. cannot be held responsible for any loss as a result of failure of third parties, including airlines, other tour operators and accommodation providers.

2. However, we will give every reasonable assistance in helping you to resolve any dispute.

3. The responsibility of Create A Moment Ltd. is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise in connection therewith.

4. Before making a booking with Create A Moment Ltd., please fully read our Terms and Conditions and those of relevant third party service providers.

Before signing up as a member of seasonaljobs.co.nz, you must read and agree to the membership terms and conditions as set out below.

The following terms and conditions apply to all advertisements placed on www.seasonaljobs.co.nz. By signing up as a member and by placing advertisements on www.seasonaljobs.co.nz an advertiser agrees to the following terms and conditions:

Free Offers:

Create A Moment Ltd. may present random offers to the general public or members at any time and set conditions for such offers at the time of the offer. These offers may expire, or conditions of the offer may change solely at the discretion of Create A Moment Ltd. without prior warning.

Conditions:

1. Create A Moment Ltd. reserves the right to either reject or remove any job listings from seasonaljobs.co.nz for any reason whatsoever.
2. Create A Moment Ltd. does not guarantee the legal working status of job applicants. This responsibility lies solely with you.
3. Create A Moment Ltd. will not be responsible for the actions of job applicants before, during or after being in the employment of any employer; or vice versa. The seasonaljobs.co.nz service is not a recruitment agency or job agency.
4. All users agree not to use this website, for any of the following: Posting any franchise, pyramid scheme, „club membership“, multi-level marketing, distributorship or sales representative agency arrangement or other business opportunity which requires an up front or periodic payment, pays commissions only (no significant salary) or requires recruitment of others including, but not limited to, members, sub-distributors or sub-agents.
5. You agree to keep Create A Moment Ltd. and its associates fully indemnified against any (a) claim, action, cost or expense arising from any listing or information you post on, or provide for, this website; and (b) actual or contingent liabilities incurred in relation to any actions or claims brought by any person against Create A Moment Ltd. arising from an actual or alleged breach by you of any law, or such other actions or claims brought in relation to the provision of services by Create A Moment Ltd. to you.
6. Create A Moment Ltd. retains all intellectual property rights contained in any of the goods and services provided to you by Create A Moment Ltd.
7. If you breach any of this terms or conditions Create A Moment Ltd. may terminate your membership immediately or at any time thereafter and you will not be entitled to a refund of any fees paid by you.
8. This agreement is governed by the laws of New Zealand and you agree to be bound to the exclusive jurisdiction of the courts of New Zealand.
9. To become a registered user, you provide a login name and password. You may change your password or login at any time. You are responsible if you do not maintain the confidentiality of your login name and password. You are also responsible for any and all activities that occur under your login name.
10. As soon as you become aware of any unauthorized use of your login name or any other breach of security known to you, you must notify Create A Moment Ltd.

The Starter Packages are a service of Create A Moment Ltd.

1. Age Restrictions

Our New Zealand and Australia starter packages are specifically designed for backpackers travelling on a Working Holiday Visa.
You can only apply for this visa if you are between 18 and 30 years old. Thus, our starter packages are limited to this age group as well.

 

2. Responsibility for Insurance, Documents, Visa and Flight Tickets 

a. It is your responsibility to ensure you have adequate insurance when coming to New Zealand or Australia.

b. It is your responsibility to ensure you have a valid passport and Working Holiday Visa when entering New Zealand or Australia.

c. It is your responsibility to organise your flight to New Zealand or Australia.

d. However, we are more than happy to help with your insurance, visa or flight. Please refer to our relevant web pages or contact us directly.

 

3. Change of Relevant Contact or Travel Data

a. If you need to change your arrival date, please contact us immediately. We will change your booking accordingly and send you an updated booking confirmation.

b. Please note that changes to your booking are subject to availability. Changes can only be made until 30 days prior to arrival.

c. Please also inform us about any changes to your contact data or other data relevant to the contract. Should such changes not be communicated to us and additional costs or idle time arise, we then reserve the right to pass the costs on to the customer and charge for the resulting idle time.

 

4. Content of Starter Packages

a. General Remarks

1. Packages are flexibly organised. The schedule of your arrival package may be subject to change due to circumstances arising.

2. Once your starter package ends, we have fulfilled our part of the contract. You are now responsible for your own journey. Our contact data only serves for cases of emergency.

b. Arrival Starter

– Consulting and support prior to arrival (your travel plans, documents, formalities …)

– Airport shuttle and 3 nights at the hostel

– Bank appointment to set up account

– Welcome Package

c. Basic Starter (not available at the moment)

– Consulting and support prior to arrival (your travel plans, documents, formalities …)

– Airport shuttle and 3 nights at the hostel

– Bank appointment and IRD number application

– New Zealand introduction course (jobs, insurance, campervans, and more)

– Welcome Package

d. Camper Starter

– Consulting and support prior to arrival (your travel plans, documents, formalities)

– Airport shuttle and 3 nights at the hostel

– Bank appointment and IRD number application

– Camper-Pre Sale plus schedule for pick up

– Welcome Package

 

5. Welcome Package

a. The Welcome Package will be delivered to your home address in Germany prior to your trip, or you can pick it up at the hostel after your arrival in New Zealand.

b. Our Welcome Package includes practical assets such as handouts, a SIM card, a T-shirt, a power adapter, discounts for local retail and an Auckland map.

 

6. Accommodation

a. We cooperate with trusted local partners to accomodate you during our Starter Packages.

b. We always try to book our customers into Haka Lodge and Choice Backpackers, our partners of choice in Auckland. The default type of accommodation included for all starter packages is a 20-bed room.

c. The additional charge for an upgrade (e.g. smaller room with fewer beds) is to be paid by the customer. The starter packages include a certain amount of nights at the hostel. If additional nights are booked, the customer must bear the costs. Should Haka Lodge or Choice Backpackers be fully booked in the preferred period, we will choose another partner hostel.

d. Our partner hostels include Haka Lodge and Choice Backpackers.

e. Create A Moment Ltd. cannot be held liable for any loss of luggage or electronic devices, including while using the services of airlines, tour guides or accommodation. Haka Lodge, Choice Backpackers and other partner hostels as well as Create A Moment Ltd. are not liable for stolen luggage. We do however strive to support you should any such issues arise.

f. As a customer of Create A Moment Ltd. you are obligated to pay any open bills when arriving at the hostel. You are bound to the hostel’s check-in and check-out times. Any additional costs arising by noncompliance will be charged.

The Starter Packages are a service of Create A Moment Ltd.

1. Age Restrictions

Our New Zealand and Australia starter packages are specifically designed for backpackers travelling on a Working Holiday Visa.
You can only apply for this visa if you are between 18 and 30 years old. Thus, our starter packages are limited to this age group as well.

 

2. Responsibility for Insurance, Documents, Visa and Flight Tickets 

a. It is your responsibility to ensure you have adequate insurance when coming to Australia.

b. It is your responsibility to ensure you have a valid passport and Working Holiday Visa when entering New Zealand or Australia.

c. It is your responsibility to organise your flight to Australia.

d. However, we are more than happy to help with your insurance, visa or flight. Please refer to our relevant web pages or contact us directly.

 

3. Change of Relevant Contact or Travel Data

a. If you need to change your arrival date, please contact us immediately. We will change your booking accordingly and send you an updated booking confirmation.

b. Please note that changes to your booking are subject to availability. Changes can only be made until 30 days prior to arrival.

c. Please also inform us about any changes to your contact data or other data relevant to the contract. Should such changes not be communicated to us and additional costs or idle time arise, we then reserve the right to pass the costs on to the customer and charge for the resulting idle time.

 

4. Content of Starter Packages

a. General Remarks

1. Packages are flexibly organised. The schedule of your arrival package may be subject to change due to circumstances arising.

2. Once your starter package ends, we have fulfilled our part of the contract. You are now responsible for your own journey. Our contact data only serves for cases of emergency.

3. Bookings like the Job Starter Sydney are made over 3rd Party Hero Travel Technologies Pty Ltd. 

b. Arrival Starter

– Consulting and support prior to arrival (your travel plans, documents, formalities …)

– Airport shuttle and 4 nights at the hostel (option 7 nights)

– Bank appointment to set up account and TAX number application

– Sydney Free Walking Tour

– Welcome Package

c. Work/Job Starter Sydney

– Consulting and support prior to arrival (your travel plans, documents, formalities)

– Airport shuttle and 4 nights at the hostel (option 7 nights)

– Bank appointment to set up account and TAX number application

– Australia orientation / Work orientation

– 12 Months Membership „Travellers at Work“

– Sydney Free Walking Tour

– Welcome Package

 

5. Welcome Package

a. The Welcome Package will be delivered to your home address in Germany prior to your trip, or you can pick it up at the hostel after your arrival in Australia.

b. Our Welcome Package includes practical assets such as handouts, a SIM card, a T-shirt, a power adapter, discounts for local retail and an Auckland map.

 

6. Accommodation

a. We cooperate with trusted local partners to accomodate you during our Starter Packages.

b. We always try to book our customers into YHA Sydney Central and WakeUp Sydney Central, our partners of choice in Sydney. The default type of accommodation included for all starter packages is a 8-bed room.

c. The additional charge for an upgrade (e.g. smaller room with fewer beds) is to be paid by the customer. The starter packages include a certain amount of nights at the hostel. If additional nights are booked, the customer must bear the costs. Should YHA Sydney Central or WakeUp Sydney Central be fully booked in the preferred period, we will choose another partner hostel.

d. Our partner hostels include YHA Sydney Central and WakeUp Sydney Central.

e. Create A Moment Ltd. cannot be held liable for any loss of luggage or electronic devices, including while using the services of airlines, tour guides or accommodation. YHA Sydney Central, WakeUp Sydney Central and other partner hostels as well as Create A Moment Ltd. are not liable for stolen luggage. We do however strive to support you should any such issues arise.

f. As a customer of Create A Moment Ltd. you are obligated to pay any open bills when arriving at the hostel. You are bound to the hostel’s check-in and check-out times. Any additional costs arising by noncompliance will be charged.

Starter Packages

a. Your Cancellation Rights

If you need to cancel your booking, please let us know as soon as possible.

You may cancel your booking at any time up to 30 days prior to your arrival. In this case, we will charge a cancellation fee of 70 Euros.

If you cancel within 30 days prior to your arrival, or do not show up on the day of the trip/event, we will have to charge the full indicated product price.

NOTE: Please check the dates you send us carefully. If you need to cancel or postpone a trip/event booked with Create A Moment Ltd. because you submitted wrong travel dates, we cannot refund your money. We do, however, offer to change the date of your trip or event depending on availability.

b. Our Rights as Create A Moment Ltd.

At times, Create A Moment Ltd. may be forced to cancel a trip start date. Reasons may include, but are not limited to, weather and safety conditions. In this case, we will provide a new start date. If you cannot participate in a trip/event with a different start date, we will offer a full refund.

However, Create A Moment Ltd. is not responsible for any incidental expenses that you may have related to your booking. This includes, but is not limited to, visas, vaccinations, travel insurance excess or non-refundable flight tickets.

You shall not be entitled to make any claim for loss arising because of cancellation or curtailment in these circumstances.

Create a Moment Ltd. does not tolerate insulting and abusive behaviour towards any of our staff or partners. In such a case, we may ask you to leave the group. Your contract will be cancelled without a refund.

1. Campervan sale and Pre-Sale is a third party offer. We cooperate with trusted local partners to provide you with high quality vehicles that suit your needs.

2. We make sure all of our partners offer a re-buy option to purchase your car back after the trip. The exact conditions are to be negotiated directly between customer and seller.

3. If you decide to purchase a vehicle using our Pre-Sale option we require an initial down payment. This will be credited to your bill once the sale is being finalized.

4. Once we receive the initial down payment, this is being counted as a legally binding contract.

5. If you purchase your vehicle elsewhere despite having made arrangements with us and our partners, we handle this as breach of contract and your down payment will not be refunded.

6. Prior to finalizing the pre-sale of your vehicle you have the option to inspect it. Should you decide to withdraw from the sale because the vehicle differs from what we agreed on in the booking process – e.g. different style or category – we will refund your down payment fully.

Campervan Pre-Sale

a. If you wish to cancel your Pre-Sale contract, you have to give us at least 14 days notice prior to the intended pick up. This has to be done in writing via email. Failure to do so results in forfeiting the right to get your down payment refunded.

b. If you have to cancel your trip to New Zealand due to unforeseen circumstances, you can withdraw from your Pre-Sale booking. Depending on your circumstances we will refund your down payment in full. However, you must prove your travel cancellation.

c. In case of a no-show at the arranged pick-up time at our partners in Auckland you forfeit the right to get your down payment refunded.

d. We reserve the right to cancel any contract in the event of abusive or insulting behaviour.

1. Campervan Rental is a third party offer. Please note the relevant segment above. Chilli Rentals Ltd. is one of our main partners.

2. Once you filled out our request form we will pass you on to our partners. They take over the booking process.

3. In the case of Chilli Rentals we prepare and book you through until you arrive in New Zealand.

1. Third Party Offer

We cooperate with a trusted partner agency in New Zealand to provide you with your AuPair experience (see „Third Party Offers“ above).

Together with the agency in New Zealand, we work on finding a host family for you. PlaySchool is one of our main partners in New Zealand.

 

2. Requirements

You can only take part in the AuPair Program if you meet our partner agency’s requirements, such as:

– Be between 18 and 30 years old

– Have proven childcare experience

– Have a flawless police certificate

– Be available for 6 or 12 months

– Preferred, but not required: a good level of English and a valid driver’s licence.

The host family is equally vetted to provide you with a suitable accommodation and working conditions.

 

3. Additional Expenses and Responsibilities

Your flight to New Zealand, a Working Holiday Visa, German police certificate and your insurance are not part of the program.

The customer has to organize and pay for these items by him-/herself.

1. Third Party Offer

Our Working Holiday Visa Service is a third party offer. Please read the relevant segment above.

 

2. Responsibility for Correct Data

Please double check all data you provide us with to apply for your visa.

False data can prolong the application process or may lead to the denial of a visa.

The customer is responsible for any consequences of incorrect data provided by his or her side.

Third Party Offers

Create a Moment Ltd. cannot be held responsible for further costs, fees or damage resulting from third party offers on our website. We advise you to carefully read the Terms of Conditions of third party suppliers before you make a booking decision.

Third Party Offers

Create a Moment Ltd. cannot be held responsible for further costs, fees or damage resulting from third party offers on our website. We advise you to carefully read the Terms of Conditions of third party suppliers before you make a booking decision.

Third Party Offers

Create a Moment Ltd. cannot be held responsible for further costs, fees or damage resulting from third party offers on our website. We advise you to carefully read the Terms of Conditions of third party suppliers before you make a booking decision.

1. Please also note our other legal documents, such as our privacy policy.

2. We strive to make our conditions transparent and comprehensible. If you have any questions, please don’t hesitate to ask.

3. These Terms and Conditions may be subject to change in the future. We will make sure to notify our customers in a timely manner.