Terms and Conditions

Please read carefully!

Terms and Conditions

Effective Date: This document was last updated on May 31, 2018.

General Remarks

1. By using the services of Create A Moment Ltd., you agree to the following Terms and Conditions.

2. Create A Moment Ltd. is a travel provider based in Auckland, New Zealand. We operate under New Zealand law.

3. Create A Moment Ltd. offers several different services related to New Zealand travels. Our unique service consists of starter packages (Arrival, Basic, Advanced). We also cooperate with different partners to bring you campervan rentals, campervan sale and pre-sale, AuPair programmes, flight tickets, bank accounts and visa. These are third party offers. More services may be added as we strive to create an optimal and complete travel experience for you.

4. The Terms and Conditions as published on our website create-a-moment.com apply. We will communicate any changes to our Terms and Conditions in a timely manner.

5. Should a part of these Terms and Conditions be void, the remaining clauses continue to apply.

Third Party Offers

1. Several of our services involve carefully chosen third party service providers.

2. These are currently our campervan sale, pre-sale and rental, AuPair program, bank account service, visa service and flights.

3. Create a Moment Ltd. cannot be held responsible for further costs, fees or damage resulting from third party offers on our website.

4. We advise you to carefully read the Terms of Conditions of third party suppliers before you make a booking decision.

Payment Options

1. Unless specifically stated otherwise, Create A Moment Ltd. only accepts bank transfers to bank accounts based in Germany and New Zealand.

2. We support online banking.

3. We currently do not support payment by credit card or PayPal.

4. Additional payment options may be added in the future.

5. By booking one of our services, you agree to our supported methods of payment at the time of your purchase

Defamation and Insulting Behaviour
1. Defamation on public channels

We always give our best to provide you with high quality products and services. Nonetheless, problems or misunderstandings can arise.

Should you be dissatisfied with our service, please contact us as soon as you can. We strive to fully resolve any issues and work out an optimal solution for all parties involved.

Defamatory comments on any public channels such as social media, websites and blogs will be prosecuted when they threaten our business reputation.

 

2. Abusive or Insulting Behaviour

Abusive, insulting, dangerous or antisocial behaviour will not be tolerated and may result in the termination of any contract or service.

We reserve the right to ask anyone who is deliberately not complying, or causing trouble, to leave the group.

In this case no refund will be given and you will have no claim against Create A Moment Ltd.

Acceptance of Risk

1. By booking your trip or event with Create A Moment Ltd. you acknowledge that the nature of travel is adventurous and participation involves a degree of personal risk. In some cases you may be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use all available information in assessing whether the itinerary should operate and group leaders will always be with you during group activities to advise on best practice with regards to safety.

2. However, there may still be inherent risks due to the nature of the activity and you need to take all reasonable precautions at all times. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.

NOTE: No alcoholic drinks are included in the price of our products and we will not be held liable for any incidents that occur to you under the influence of alcohol. If you choose to drink alcohol at any time during your trip or event then you accept all responsibility for your own safety and that of your belongings.

Limitation of Liability

1. Create A Moment Ltd. cannot be held responsible for any loss as a result of failure of third parties, including airlines, other tour operators and accommodation providers.

2. However, we will give every reasonable assistance in helping you to resolve any dispute.

3. The responsibility of Create A Moment Ltd. is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise in connection therewith.

4. Before making a booking with Create A Moment Ltd., please fully read our Terms and Conditions and those of relevant third party service providers.

Booking Conditions for Starter Programs

The Starter Packages are a service of Create A Moment Ltd.

1. Age Restrictions

Our New Zealand starter packages are specifically designed for backpackers travelling on a Working Holiday Visa.
You can only apply for this visa if you are between 18 and 30 years old. Thus, our starter packages are limited to this age group as well.

 

2. Responsibility for Insurance, Documents, and Flight Tickets 

a. It is your responsibility to ensure you have adequate insurance when coming to New Zealand.

b. It is your responsibility to ensure you have a valid passport and Working Holiday Visa when entering New Zealand.

c. It is your responsibility to organise your flight to New Zealand.

d. However, we are more than happy to help with your insurance, visa, or flight. Please refer to our relevant web pages or contact us directly.

 

3. Change of Relevant Contact or Travel Data

a. If you need to change your arrival date, please contact us immediately. We will change your booking accordingly and send you an updated booking confirmation.

b. Please note that changes to your booking are subject to availability. Changes can only be made until 30 days prior to arrival.

c. Please also inform us about any changes to your contact data or other data relevant to the contract. Should such changes not be communicated to us and additional costs or idle time arise, we then reserve the right to pass the costs on to the customer and charge for the resulting idle time.

 

4. Content of Starter Packages

a. General Remarks

1. Packages are flexibly organised. The schedule of your arrival package may be subject to change due to circumstances arising.

2. Once your starter package ends, we have fulfilled our part of the contract. You are now responsible for your own journey. Our contact data only serves for cases of emergency.

b. Arrival Starter

– Consulting and support prior to arrival (your travel plans, documents, formalities …)

– Airport shuttle and 3 nights at the hostel

– Bank appointment to set up account

– Welcome Package

c. Basic Starter

– Consulting and support prior to arrival (your travel plans, documents, formalities …)

– Airport shuttle and 2 nights at the hostel

– Bank appointment and IRD number application

– New Zealand introduction course (jobs, insurance, campervans, and more)

– Welcome Package

d. Advanced Starter

– Consulting and support prior to arrival (your travel plans, documents, formalities)

– Airport shuttle and 3 nights at the hostel

– New Zealand introduction course (jobs, insurance, campervans, and more)

– Job workshop including barista introduction course

– Auckland Tour (weather dependent: EITHER Piha Beach, Waitakere Regional Park OR Auckland Museum, Auckland Domain, Art Gallery)

– Welcome Package

 

5. Welcome Package

a. The Welcome Package will be delivered to your home address in Germany prior to your trip, or you can pick it up at the hostel after your arrival in New Zealand.

b. Our Welcome Package includes practical assets such as handouts, a SIM card, a BBH Card, a T-shirt, a power adapter, discounts for local retail and an Auckland map.

 

6. Accommodation

a. We cooperate with trusted local partners to accomodate you during our Starter Packages.

b. We always try to book our customers into Haka Lodge, our partner of choice in Auckland. The default type of accommodation included for all starter packages is a 20-bed room.

c. The additional charge for an upgrade (e.g. smaller room with fewer beds) is to be paid by the customer. The starter packages include a certain amount of nights at the hostel. If additional nights are booked, the customer must bear the costs. Should Haka Lodge be fully booked in the preferred period, we will choose another partner hostel.

d. Our partner hostels include Haka Lodge, Lantana Lodge, and City Garden Lodge.

e. Create A Moment Ltd. cannot be held liable for any loss of luggage or electronic devices, including while using the services of airlines, tour guides or accommodation. Haka Lodge and other partner hostels as well as Create A Moment Ltd. are not liable for stolen luggage. We do however strive to support you should any such issues arise.

f. As a customer of Create A Moment Ltd. you are obligated to pay any open bills when arriving at the hostel. You are bound to the hostel’s check-in and check-out times. Any additional costs arising by noncompliance will be charged.

Cancellation Arrangements Starter Programs
Starter Packages

a. Your Cancellation Rights

If you need to cancel your booking, please let us know as soon as possible.

You may cancel your booking at any time up to 30 days prior to your arrival. In this case, we will charge a cancellation fee of 70 Euros.

If you cancel within 30 days prior to your arrival, or do not show up on the day of the trip/event, we will have to charge the full indicated product price.

NOTE: Please check the dates you send us carefully. If you need to cancel or postpone a trip/event booked with Create A Moment Ltd. because you submitted wrong travel dates, we cannot refund your money. We do, however, offer to change the date of your trip or event depending on availability.

b. Our Rights as Create A Moment Ltd.

At times, Create A Moment Ltd. may be forced to cancel a trip start date. Reasons may include, but are not limited to, weather and safety conditions. In this case, we will provide a new start date. If you cannot participate in a trip/event with a different start date, we will offer a full refund.

However, Create A Moment Ltd. is not responsible for any incidental expenses that you may have related to your booking. This includes, but is not limited to, visas, vaccinations, travel insurance excess or non-refundable flight tickets.

You shall not be entitled to make any claim for loss arising because of cancellation or curtailment in these circumstances.

Create a Moment Ltd. does not tolerate insulting and abusive behaviour towards any of our staff or partners. In such a case, we may ask you to leave the group. Your contract will be cancelled without a refund.

Booking Conditions for Campervan Sale and Pre-Sale

1. Campervan sale and Pre-Sale is a third party offer. We cooperate with trusted local partners to provide you with high quality vehicles that suit your needs.

2. We make sure all of our partners offer a re-buy option to purchase your car back after the trip. The exact conditions are to be negotiated directly between customer and seller.

3. If you decide to purchase a vehicle using our Pre-Sale option we require an initial down payment. This will be credited to your bill once the sale is being finalized.

4. Once we receive the initial down payment, this is being counted as a legally binding contract.

5. If you purchase your vehicle elsewhere despite having made arrangements with us and our partners, we handle this as breach of contract and your down payment will not be refunded.

6. Prior to finalizing the pre-sale of your vehicle you have the option to inspect it. Should you decide to withdraw from the sale because the vehicle differs from what we agreed on in the booking process – e.g. different style or category – we will refund your down payment fully.

Cancellation Arrangements Campervan Sale and Pre-Sale
Campervan Pre-Sale

a. If you wish to cancel your Pre-Sale contract, you have to give us at least 14 days notice prior to the intended pick up. This has to be done in writing via email. Failure to do so results in forfeiting the right to get your down payment refunded.

b. If you have to cancel your trip to New Zealand due to unforeseen circumstances, you can withdraw from your Pre-Sale booking. Depending on your circumstances we will refund your down payment in full. However, you must prove your travel cancellation.

c. In case of a no-show at the arranged pick-up time at our partners in Auckland you forfeit the right to get your down payment refunded.

d. We reserve the right to cancel any contract in the event of abusive or insulting behaviour.

Booking Conditions for Campervan Rentals

1. Campervan Rental is a third party offer. Please note the relevant segment above. Chilli Rentals Ltd. is one of our main partners.

2. Once you filled out our request form we will pass you on to our partners. They take over the booking process.

3. In the case of Chilli Rentals we prepare and book you through until you arrive in New Zealand.

Booking Conditions for AuPair Program
1. Third Party Offer

We cooperate with a trusted partner agency in New Zealand to provide you with your AuPair experience (see „Third Party Offers“ above).

Together with the agency in New Zealand, we work on finding a host family for you. PlaySchool is one of our main partners in New Zealand.

 

2. Requirements

You can only take part in the AuPair Program if you meet our partner agency’s requirements, such as:

– Be between 18 and 30 years old

– Have proven childcare experience

– Have a flawless police certificate

– Be available for 6 or 12 months

– Preferred, but not required: a good level of English and a valid driver’s licence.

The host family is equally vetted to provide you with a suitable accommodation and working conditions.

 

3. Additional Expenses and Responsibilities

Your flight to New Zealand, a Working Holiday Visa, German police certificate and your insurance are not part of the program.

The customer has to organize and pay for these items by him-/herself.

Booking Conditions for Working Holiday Visa Service
1. Third Party Offer

Our Working Holiday Visa Service is a third party offer. Please read the relevant segment above.

 

2. Responsibility for Correct Data

Please double check all data you provide us with to apply for your visa.

False data can prolong the application process or may lead to the denial of a visa.

The customer is responsible for any consequences of incorrect data provided by his or her side.

Booking Conditions for Insurance Service

Third Party Offers

Create a Moment Ltd. cannot be held responsible for further costs, fees or damage resulting from third party offers on our website. We advise you to carefully read the Terms of Conditions of third party suppliers before you make a booking decision.

Booking Conditions for Flight Service

Third Party Offers

Create a Moment Ltd. cannot be held responsible for further costs, fees or damage resulting from third party offers on our website. We advise you to carefully read the Terms of Conditions of third party suppliers before you make a booking decision.

Booking Conditions for Bank Account Service

Third Party Offers

Create a Moment Ltd. cannot be held responsible for further costs, fees or damage resulting from third party offers on our website. We advise you to carefully read the Terms of Conditions of third party suppliers before you make a booking decision.

Miscellaneous

1. Please also note our other legal documents, such as our privacy policy.

2. We strive to make our conditions transparent and comprehensible. If you have any questions, please don’t hesitate to ask.

3. These Terms and Conditions may be subject to change in the future. We will make sure to notify our customers in a timely manner.

ACHTUNG: Wir weisen daraufhin, dass es sich hierbei um eine Übersetzung der originalen Terms and Conditions von Create A Moment Ltd. handelt. Dies gilt für die folgende Webseite im allgemeinen.

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